Fraud Alert: How to avoid fraud and perform safe online transactions


As we start the holiday season, it is important to empower yourself not to fall victim to Card Not Present (CNP) fraud, which occurs when neither the card nor the cardholder is present whilst a fraudulent transaction is being conducted.

While banks take on measures to curtail the menace of cyber and monetary fraud, consumers ought to be more aware of the risks of card fraud and the ways in which they can protect themselves from falling victim. And while the Covid restrictions and the Christmas rush draws thousands of shoppers online, it is now more important to take extra precautions when shopping online this year.

* Ensure that you are buying from reputable vendor websites and Apps.

* Enter the vendor’s details by typing in the site URL yourself instead of accessing it via a search engine as it might lead you to a spoofed site.

* Never access the website from a link you receive in an e-mail or SMS.

* Make sure that you are not on a spoof site by clicking on the security icon on your browser tool bar, to see a Padlock and that the URL begins with https rather than http.

* Never save your personal and banking details on any merchant website. If the option presents itself, always remember to click ‘No’.

* Always remember to log off immediately when you have finished shopping.

* Always ensure you download the latest anti-virus software on your PC and mobile device, where possible.

* Never provide your card details unless you’ve initiated the transaction.

* Should you suspect any fraudulent activity, immediately report the incident to your bank or contact the number at the back of your card.

Following the above quick safety precautions and keeping up to date with the measures that your bank is using to prevent online fraud will give you peace of mind when shopping online with your Visa card.